2023 Strategic Plan

Mission Statement

Supporting individuals on their path to recovery.

Vision for the Future

CHS desires that consumers reach their full potential and live a gratifying and productive lives. • CHS will assist with meeting the needs of consumers by helping consumers meet their established treatment plan goals.• Continue to work closely with community resources to effectively meet the needs of consumers in connected to other resources.• Expand work in underserved counties in CHS’ service area.

SWOT Analysis:

Strengths: • Dedicated and Knowledgeable Staff• Positive Community Relationships• Financial Stability• Positive Internal/External Relationships• Consistent Referral Sources• Positive Reputation in the Community• Caring Staff • Positive Reviews on Surveys • Supportive Board• Variety of Residential Care Facilities in the community for housing referrals• Fleet of cars and vans to support transportation

Weaknesses: • Lack of Resources due to being located in a rural area• Difficulty locating qualified staff, specifically in Fulton• Smaller organization with fewer resources than competitors• Rural areas have limited transportation options and independent housing options

Opportunities: • Ability to increase number of consumers in HCH• Offer Peer Support to additional consumers by hiring additional staff• Provide PSR services to all interested consumers• Continue to build and maintain relationships with community resources

Threats: • Competitors offering increased salaries and qualified staff leaving• Inability to locate qualified staff• Inability to locate Pike Co. location to provide additional PSR services• Future COVID-19 lock-downs that restrict access to consumers, which could potentially decrease revenue

Domains:CHS identifies goals and strategies to address four core domains:• Clinical Excellence• Risk Management• Fiscal Solvency• Professional Development Goals and Strategies:
Goal 1: Ensure clients have access to evidence based, quality services at Comprehensive Health Systems. Strategy 1.1: Increase/Enhance Current Service OfferingsStrategy 1.2: Expand Psychosocial Rehabilitation ServicesStrategy 1.3: Address Social Determinants of Health to minimize disruption to treatment and improve client health and outcomesGoal 2: Establish and monitor risk management activities.Strategy 2.1: Establish quality assurance chart audit reviews and make improvements based on findings. Strategy 2.3:Implement Health and Safety policies and proceduresStrategy 2.4 Establish and Implement a corporate compliance plan. Goal 3: Ensure the agency is fiscally strong and generates revenue to cover services.Strategy 3.1: Monitor monthly billings to ensure the revenue allocation is maximized each year. Strategy 3.2 Re-invest profits to improve the overall environment. Strategy 3.3 Increase Medicaid billing and improve overall productivity at both Fulton and Hannibal locations. Strategy 3.4 Minimize risk of financial paybacks from DMH or other audits.Goal 4: Ensure CHS is fully staffed with professionals who receive opportunities for professional development and have access to technology to support the work they are doing. Strategy 4.1: Recruit qualified staff to fill vacancies. Strategy 4.2 Ensure CHS staff have opportunities for professional development. Strategy 4.3 Evaluate and enhance the CHS employee benefits package.Strategy 4.4 Evaluate succession planning for each key leadership position in the agency.Strategy 4.5 Evaluate current technology and determine if additional technology is needed. Note: CHS maintains a detailed ACTION plan which addresses each of these goals/strategies under a separate cover.